RETURN / EXCHANGE / REFUND POLICY

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a
refund or exchange.
We do not provide a return label. Therefore, it is important that if you have any problem with your order
please contact us at office@benteez.com

If you feel your item is defective/damaged/wrong in any way, we will need to receive the item back to assess before issuing an exchange or refund.

Should you receive an item that is in the wrong colour or size than the one you originally order, please email us a picture of the item(s) showing the size tag
and its original packaging within 48 hours upon receipt of the order get a replacement.
We can offer you replacements if it falls under below criteria:
– Items are faulty – damaged/broken or soiled upon arrival.
– We sent wrong item – size, style, colour.
– Measurements are provided in each product’s description to help you get a more accurate fit. We do  not bear     responsibility due to NON-RECEIPT or REFUSAL because the item that does not fit you.
– Item must be in as new condition with all original packaging, un-worn and not washed or damaged in any way.
– You, the buyer are responsible for return postage costs back to our warehouse.

Note:Please ensure that all the information you have provided is correct before submitting your order to prevent losses in mail or other mishaps from happening. Benteez Store will not be held liable to any misroute parcels.

REFUNDS (if applicable)

Once your return is received and inspected, we will send you an email to notify that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We reserve the right to refuse a refund if the condition is deemed not suitable for resale. We will not refund postage costs incurred from shipping original order.

CANCELLATION POLICY

Can I cancel my order(s)? NO, all orders are final.